The front desk staff serve as a direct representation of your practice. If any of your non-clinical team members appear uncertain about medical terminology, it can create a negative ripple effect that may harm your practice’s reputation and financial health. Your practice as a whole suffers when your front desk employees have trouble understanding medical terminology. If miscommunication problems persist, patients will eventually lose faith in your clinic and begin searching for another provider to fulfill their needs, which will lower your total patient volume and revenue.

This webinar will help your entire front desk team to boost their understanding and use of medical terminology in a correct way. As a result, your staff will see a significant expansion of their abilities, which will increase patient satisfaction and retention and hence improving the overall revenue.

What you’ll learn:

• Utilize the 3 Basic Parts tool to decipher the “code” of medical terminology
• Master word roots, prefixes, and suffixes to minimize scheduling errors
• Avoid communication errors by using accurate anatomical terms (body parts, structures, and systems)
• Reduce wasted time by using word categories (descriptive or eponyms) precisely
• Improve understanding of patient diagnosis terms to build and maintain patient confidence
• Address patient concerns through improved communication
• Prevent patient intake and billing mistakes by enhancing terminology comprehension
• Assist providers in offering an outstanding patient experience with transparent information.

Who should attend:

• Physicians
• Nurses
• Physician assistants
• Front desk staff
• Practice managers
• Clinical operations staff
• Medical coders and billing professionals
• Medical or Hospitals staff

• Compliance officer

Don’t miss this opportunity to improve your front desk service to boost your medical practice’s bottom line.